Help
Us Process Your Return Quickly And Efficiently!
TO AVOID DENIAL OR DELAY, PLEASE REVIEW THIS DOCUMENT CAREFULLY.
All returned packages will be thoroughly inspected in accordance with
our published INSPECTION CRITERIA, and determination will be made if
eligibility requirements are met for credit, replacement, exchange or
repair. Please be sure to follow these guidelines to avoid any delay or
denial of processing your return.
Returning a DEFECTIVE ITEM
Unless
otherwise specified, we gladly accept DEFECTIVE EXCHANGES on products
within 30 days of original invoice date. Cheap Refurbished Computers shall have sole discretion as to
the credit method. We may issue a credit, ship a replacement product,
exchange or we may repair the item and return it to you.
Non-Defective
Returns
Returns
of NON-DEFECTIVE items that are returnable by Cheap Refurbished Computers,
may at Cheap Refurbished Computers's sole discretion, be accepted for
return. ALL NON-DEFECTIVE RETURNS ARE SUBJECT TO A 15% RE-STOCKING FEE
and such returns will be for store credit or refund at Cheap Refurbished Computers's
sole discretion within 30 days of original invoice date.
Software
And Consumables
SOFTWARE
AND CONSUMABLES (TONER CARTRIDGES, INK CARTRIDGES AND DIGITAL MEDIA) ARE
NOT RETURNABLE.
Processors
Please note that
all processors may be returned only for defective exchange. You must
purchase a compatible heatsink on the same order as the processor in
order to preserve your warranty. We are not able to accept returns for
refunds on processors under any circumstances. All processors will be
inspected and tested upon return and any damage caused by poor
packaging, overclocking, or other tampering with the processor will be
cause for the return to be refused.
Check
Your Return
ALL products being
returned must be 100% complete and must be packaged in ORIGINAL
PACKAGING. All packing materials, manuals, diskettes, CDs, digital
media, blank warranty cards and other accessories and documentation must
be included in the original packaging. A return will not be processed, or a restocking fee may be charged in
the event ANY item(s) included in the original shipment to you is not
present in the returned package. Items sent for return consideration
will be immediately denied and Cheap Refurbished Computers's return policy will NOT
BE HONORED in the event that a return shipment is
received by us improperly packaged, altered or physically damaged.
ALL ITEMS WILL BE INSPECTED AND TESTED UPON RECEIPT. Any
discrepancies including, but not limited to, the following list will
result in the package being returned to the customer and credit or
replacement will NOT be issued.
The following criteria will be followed in rejecting returns and
refusing credit:
- Products
which are improperly packaged
- Products
returned to Cheap Refurbished Computers in non-qualified shipping container
- Packages
affixed with counterfeit label(s) or affixed with labels exhibiting
tampering
- Products
with any standard certification labels removed (UL listing,
capacity, brand name)
- Products
or packages with barcode label removed
- Products
with SERIAL NUMBER which does not match SERIAL NUMBER on package or
invoice
- DAMAGE:
Cracked components or damage to any circuit boards
- DAMAGE:
Any dents, scratches, defacement or abuse of base casting
- DAMAGE:
Torn or punctured tape seals
- DAMAGE:
Loose, damaged or removed screws/fasteners
- Product
Categories: CPU’s, notebooks and other items so labeled with a
security seal will not be accepted for return
Call
for a Return Authorization (RA) Number: 815-297-8070.
You
may also complete and submit our on-line RMA form.
Returns
will not be accepted without a valid Return
Authorization (RA) number. RA numbers will expire after 14 days. Any
return we receive without an RA number will be documented and returned
to you.
Ship
And Insure Your Return
We
STRONGLY recommend that you FULLY insure the package you are returning.
THIS IS FOR YOUR PROTECTION, in the event the package is lost or damaged
in transit. We suggest that you use a “traceable carrier” that can
provide you with “proof of delivery.” Cheap Refurbished Computers shall not be
responsible for items returned that are lost or damaged in transit.
Postage and handling charges, both to and from our warehouse will be
paid by you, the customer, and is non-refundable. In the event that the
product you are returning does NOT meet the requirements described in
this document, we will photograph the merchandise and packaging and
prepare a detailed summary of our determination to deny the return. The
merchandise will then be returned to you.
